Jennifer Eden

Jan 11 2018

Hills Bank Online: Enhancements


hills-bank-online-enhancements

On Thursday, January 18th from 6-11am we’ll be updating Hills Bank Online and our mobile app in order to provide you the following enhancements.

  • You can now move accounts into any order you like or group accounts into categories like checking, loans, or savings. Watch this video to see how simple it is!

Learn more about account tiles and groupings: https://youtu.be/tpUTcZxDciI
 
  • We’ve made transfers even easier! With Quick Transfer capabilities, you can use the three vertical dots on the right side of each account tile to have quick access to transfer money or view account history. You can even choose which accounts to include or exclude on your homepage. (Remember savings and money market accounts Quick Transfer withdrawals count as part of your six transfers or withdrawals per month.)

Learn more about quick transfers: https://youtu.be/VggX12JcYiw
 
  • Pay My Bills enhancements include the ability to pay multiple payees and delete payees directly from our Hills Bank app.

Learn more about Bill Pay: https://youtu.be/LaBk0ywowB0
 
  • You can add and save custom filters from within the Activity Center.
  • App enhancements include the ability to set a 4-digit passcode option instead of a login ID/password or fingerprint. Please note, Touch ID users will need to re-enable Touch ID after the upgrade.
  • Please note if your app is not set to auto-update, you’ll be required to update your Hills Bank app after the upgrade is complete.

This update affects online banking and our Hills Bank App. For assistance with account access during the upgrade (1/18 at 6-11am)  you may call our Customer Contact Center at 1-800-445-5725 (1-800-HILLSBK), visit any Hills Bank ATM, or stop by any Hills Bank location.

Our Customer Contact Center is open Monday – Friday from 7am-7pm and Saturday from 8am-noon to assist you with any questions you may have about online banking.

We appreciate your patience during our upgrade. Please contact us if you have any questions!

Jennifer Eden

About Jennifer Eden

Jennifer Eden is eBanking Services, Vice President at the Hills Bank location in Hills. She has been at Hills Bank since 2003 assisting customers with their electronic banking needs. She enjoys spending time with family and friends, volunteering with her children’s activities, and returning to her home town in Northeast Iowa. She can be reached at jennifer_eden@hillsbank.com.


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12 Responses to Hills Bank Online: Enhancements

  1. james wolfe says:

    Where are the account numbers associated with y payees?

    • Jennifer Eden Jennifer Eden says:

      James, once you are on the Pay My Bills page, click on the payee, manage payee, and edit payee, and the payee account number is listed there. Or you can go to options, visit bill pay site, to go to the full bill pay site like what was previously displayed and a truncated account number is listed. Let us know if you have any additional questions and thanks for reading Hills Helps!

  2. David Bentley says:

    I am not very excited about the new bill payment screen. Before everything fit in the screen now it is over sized causing me to scroll a lot more. I liked it better when the payment date was set at today and you could select another date if yo choose so. Time is money and ever though it is only a few seconds it is a new learning curve. Computers are bad enough but having to learn a new system all the time is a drag.

    • Jennifer Eden Jennifer Eden says:

      David, once you are on the Pay My Bills page, you can go to options, visit bill pay site, to go to the full bill pay site like what was previously displayed. Let us know if you have any additional questions and thanks for reading Hills Helps!

  3. I am VERY disappointed with the conversion. I cannot find the MEMO and COMMENTS LINES. Has this option been removed?

    ALSO, after paying my two bills today, I did not get a CONFIRMATION NUMBER. Why???? Does this mean I have to check back (wasting time) to make sure it went through AND reprint the payment for confirmation? On the old system, I would get an email if the payment did not go through. Will I still get these? It seems like there is no backup for the payment until it goes through.

    • Jennifer Eden Jennifer Eden says:

      Teresa, we’re sorry to hear of your disappointment and have passed along your comments. To add comments/memos for transfers and payments as well as a confirmation number, visit the Bill Pay Site by clicking “Options” by the “Search Payees” box. Since this is an integration into online banking and not a new bill payment system, you will still receive an email if a payment does not go through correctly.

  4. Sharon L Trainor says:

    Trying to set up mobile banking having trouble

    • Jennifer Eden Jennifer Eden says:

      Sharon, thank you for letting us know you are having trouble. You can call our Customer Contact Center at 1-800-445-5725 during regular business hours and they can assist you. Regular Customer Contact Center hours are Monday-Friday, 7am – 7pm and Saturday, 7am – 12pm.

  5. How do you log on to your new website? I tried it took me here. I put in http:// blog. hillsbank.com/upgrade

    • Jennifer Eden Jennifer Eden says:

      Lisa, a representative from our Customer Contact Center will be contacting you via email to assist in troubleshooting.

  6. J says:

    The new update has the fonts of some things much lighter and more difficult to read. Is there a way to make them darker to see it better?

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