Brenda Langenberg

Jan 14 2015

Hills Bank Online Series: Secure Access Codes


Hills Bank Online Series for online banking.

Since Hills Bank has launched our new online banking tools, we have implemented multiple layers of security to help ensure your online banking information is protected from fraud and identity theft. One of the new tools to help secure your private information is with a Secure Access Code that validates your login ID and password via a phone number of your choice that Hills Bank has on file.

Anytime you log into Hills Bank Online from a new computer or new device, you will be presented with the Secure Access Code screen. This helps prevent fraudsters from using your user ID and password and accessing your account, because it’s unlikely they would have your phone number to get the one-time Secure Access Code.

If none of these phone numbers are valid, you will need to call Hills Bank at 1-800-445-5725 for assistance in obtaining your Secure Access Code.

Secure Access Code Screen

Secure Access Code Screen

You will then be directed to a screen that allows you to input the Secure Access Code that you will have just received, either as text or an automated phone call at the number you selected.

Secure Access Code Input Screen

Secure Access Code Input Screen

Sometimes, it’s possible you would be presented with a Secure Access Code screen even if you have logged into Hills Bank Online before on a computer or device. That happens when internet browsers are updated or if your cookies are cleared on your computer.

We’ve also seen many customers click the “I have a Secure Access Code” button before they actually have the code sent to them. If you’re having problems with your Secure Access Code, make sure you’ve actually sent it to the phone number of your choice.

Remember, it can at times seem frustrating to have to submit Secure Access Codes, but it is an additional layer of security that you’ll be thankful you have if your login ID or password is ever compromised.

If you have questions about Secure Access Codes or our online banking capabilities, please contact us at 1-800-445-5725 or leave a comment below.

Brenda Langenberg

About Brenda Langenberg

Brenda Langenberg is Vice President and Branch Manager at Hills Bank’s Mount Vernon and Lisbon locations. She has been at Hills Bank since 1992 helping customers with their banking needs. Brenda can be reached at brenda_langenberg@hillsbank.com.


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4 Responses to Hills Bank Online Series: Secure Access Codes

  1. GARRY & PAM BLECKWENN says:

    WE HATE THE SECURE ACCESS CODE REQUIREMENT AS WE DO NOR ALLOW COOKIES FOR GREATER SECURITY RESONS

    • Brenda Langenberg Brenda Langenberg says:

      Thank you for reading Hills Helps, we’re sorry to hear you have had a negative experience. Allowing cookies for our website authorizes it as a known browser and computer. Without the cookie being stored there is no known browser or computer and will be registered as new, prompting the Secure Access Code. This is a security measure we have put in place for our online banking users. Certain browsers have the capability to allow cookies based on the site if you’d like to try troubleshooting.

  2. Albert says:

    This secure access code is a problem for me. If I’m away from home, I am not able to access my accounts because I do not have a cell phone, the code would be sent to my home phone land line, and the option to have the secure access code emailed to me DOES NOT WORK.

    • Brenda Langenberg Brenda Langenberg says:

      Albert, sorry to hear that you are having trouble with the secure access code. We will have someone from our customer contact center reach out to you via email to help you resolve you issue, or feel free to contact us at 1-800-445-5725.

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